Yes! Color appearance varies from one monitor/screen to the next.

The color of the final product appearing different from what you expected is not grounds for a return.

All pillow covers are sized as marked. An 18x18" pillow cover will measure 18x18" across the middle of the cover, from seam to opposite seam.

The industry rule of thumb is to use a square pillow insert that is roughly 2 inches *larger* than your square pillow cover.
20x20 inch pillow cover - 22x22 inch pillow insert
22x22 inch pillow cover - 24x24 inch pillow insert
24x24 inch pillow cover - 26x26 inch pillow insert
26x26 inch pillow cover - 30x30 inch pillow insert
12x20 inch pillow cover - 14x22 inch pillow insert
14x24 inch pillow cover - 16x26 inch pillow insert
14x36 inch pillow cover - 16x38 inch pillow insert
Please do not hesitate to contact us if you would like assistance with your order.

OONA pillow covers typically feature tapered corners. This is the industry’s highest standard, sometimes called “decorator’s corners”.

The pillow cover corners are slightly tapered during production to provide a snug fit on your pillow inserts and to help you avoid pointy, floppy "dog ears" on your finished pillows. When filled with the appropriate size insert (see "What size insert should I use?” above), this should result in a well-filled pillow that appears square.

Please note that the result of these tapered corners is that while your cover will measure as marked across the middle of the cover, from seam to opposite seam, the measurement of the length of each individual side of the covers will be slightly shorter. This does not have a bearing on what insert size you should use, it just makes for tidy pillow corners.

At OONA we are all about custom products. Once you place your order we will get to work, custom-fabricating your pillow covers to the specifications you selected.

Good things are always worth the wait.

Orders are generally shipped via USPS First Class Mail, USPS Priority Mail, FedEx or UPS. When your package ships, you will receive an email with tracking information.

Fabric samples are generally shipped via USPS regular mail with no tracking available.

Shipping is calculated at the checkout.

At OONA your pillow covers are custom fabricated to your specifications. Unlike ‘big box’ stores, we do not carry inventory. Each pillow cover is cut and sewn specially for you. Your pillow covers will be unique to you, and therefore are not eligible for Returns.

Please take advantage of our fabric samples before you commit to the purchase of custom-sewn handmade pillow covers.

If you feel your custom pillow covers are incorrect or defective, please do contact OONA within 3 days of receiving your order and we will do our very best to remedy the situation. It is the customers' responsibility to inspect all deliveries within 3 business days of receipt.

Any damages resulting from customer laundering items (we recommend dry cleaning only) will not be replaced or repaired.